At ShopWithEdward, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund policy to ensure your peace of mind:

Eligibility for Refunds:

To be eligible for a refund, please initiate the refund process within 10 days of receiving your order. The item(s) must be in their original condition, unused, and with any tags or packaging intact.

Refund Process:

To request a refund, please contact our customer support team via [contact information] within the specified time frame. Our customer support team will guide you through the return process and provide you with the necessary instructions. Once we receive the returned item(s) and confirm that they meet the eligibility criteria, we will process the refund.

Refund Method and Timing:

The refund will be issued through the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on your payment provider. Allow up to 7 business days for the refund to reflect in your account.

Non-Refundable Items:

Some items may not be eligible for a refund, such as personalized or customized products, digital downloads, and gift cards. Please refer to the product description or contact our customer support team for further clarification.

Shipping Costs:

Shipping costs are non-refundable, unless the return is due to our error or a defective item.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item. Please note that this refund policy is in addition to your statutory rights and does not affect your rights as a consumer.

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help you.